Responsible Gaming at bd568

1 Our Commitment to Safe Play

At bd568, responsible gaming is not a checkbox — it is a core operating principle. We believe that a sustainable gambling business can only be built on the foundation of player welfare. For us, that means actively working to prevent problem gambling, investing in detection and intervention tools, and ensuring that every player who chooses to set limits or seek help can do so without friction or embarrassment.

We recognise that for the overwhelming majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Cox's Bazar, gambling at bd568 is an enjoyable leisure activity. Our tools and policies are designed to keep it that way — and to provide a clear, supportive path for anyone whose experience begins to shift in a negative direction.

Our responsible gaming framework is built on four principles:

• Prevention: Making it easy to set limits before problems develop, through accessible account controls and proactive prompts.
• Detection: Using behavioural monitoring systems to identify patterns that may indicate problem gambling, so that our team can reach out proactively.
• Intervention: Providing immediate access to self-exclusion, time-out, and deposit limit tools that take effect without delay.
• Support: Connecting players who need help with qualified external support organisations and our own 24/7 English-language support team.

2 Age Restriction & Verification

Gambling at bd568 is strictly for adults aged 18 years and above. This is a non-negotiable requirement, and bd568 takes every reasonable step to prevent underage access to our platform. Creating an account while under the age of 18 is a violation of our Terms & Conditions, and any such account will be closed immediately upon discovery, with all funds returned to the depositing payment method.

How We Verify Age

During the account registration process, all players must confirm that they are 18 years of age or older by ticking the relevant declaration checkbox. This declaration is legally binding under our Terms & Conditions. In addition, bd568 reserves the right to request identity verification documents at any point, including:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport
• Driving licence issued by BRTA (Bangladesh Road Transport Authority)
• Birth certificate in combination with a secondary photo ID

Any player whose date of birth cannot be verified as 18 or older will have their account suspended pending document review. Withdrawals will be held until verification is complete.

Protecting Young People

If you share a device with minors, we strongly recommend using your device's parental control features or a dedicated internet filtering service to prevent children from accessing gambling websites. bd568 fully supports the use of third-party parental control software. Log out of your bd568 account whenever your device may be used by a young person, and never share your login credentials with anyone under 18.

3 Deposit & Spending Limits

One of the most effective tools for preventing problem gambling is a pre-committed spending limit. bd568 allows every player to set daily, weekly, and monthly deposit limits, as well as loss limits, directly from their account settings. These limits are designed to be easy to set and hard to impulsively override.

How Deposit Limits Work

Once a deposit limit is set, it takes effect immediately. For example, if you set a daily deposit limit of ৳5,000, you will be unable to deposit more than ৳5,000 within any rolling 24-hour period regardless of the payment method used — whether via bKash, Nagad, Rocket, Upay, or bank transfer.

Setting or Reducing Your Limit

1. Log in to your bd568 account and navigate to Account Settings.
2. Select the "Responsible Gaming" or "Player Protection" section.
3. Choose "Deposit Limits" and select your preferred period: daily, weekly, or monthly.
4. Enter your preferred limit amount in BDT (৳).
5. Confirm your selection. The limit becomes active immediately.

Increasing a Limit

bd568 applies a mandatory 7-day waiting period before any increase to an existing deposit limit takes effect. This cooling-off period is intentional — it prevents impulsive decisions made in the heat of a gambling session from immediately undermining limits that were set with a clearer head. Reducing a limit, by contrast, always takes effect without delay.

4 Time-Out & Cooling-Off Periods

Sometimes the right move is simply to step away. A time-out at bd568 is a short-term break from all gambling activity — a structured pause that gives you space to reassess your relationship with gambling without permanently closing your account. Time-outs are available in the following durations:

During a time-out, your account is fully suspended. You cannot log in, deposit, place bets, or participate in promotions. Any pending withdrawals will still be processed as normal. Marketing communications are paused for the duration of your time-out.

Activating a Time-Out

You can activate a time-out instantly through Account Settings under the Responsible Gaming section. Alternatively, contact our 24/7 support team via live chat or by emailing [email protected] — our team can apply a time-out to your account within minutes of your request.

5 Self-Exclusion Programme

Self-exclusion is a longer-term commitment for players who recognise that their gambling has become, or is at risk of becoming, a serious problem. At bd568, self-exclusion is taken with the utmost seriousness — it is not a tool to be used lightly, and once activated it cannot be reversed during the chosen exclusion period.

Exclusion Periods

• 6 months — minimum self-exclusion period
• 1 year
• 3 years
• 5 years
• Permanent exclusion — account closed indefinitely, with no option to reopen

What Happens During Self-Exclusion

• Your account is immediately and completely disabled — login is blocked across all devices.
• All promotional emails, SMS, and marketing communications are stopped immediately.
• Any outstanding withdrawal requests are processed and paid out to your verified payment method.
• bd568's systems are updated to reject any new account registration attempts using the same identity details.
• Your account data is retained in accordance with our Privacy Policy for legal compliance purposes, but is not accessible for gambling or account activity.

Requesting Self-Exclusion

Self-exclusion can be requested through Account Settings or by contacting our support team at [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and the exclusion period you are requesting. Our team will process all self-exclusion requests within one hour of receipt, 24 hours a day, seven days a week, including public holidays in Bangladesh.

Returning After Self-Exclusion

For timed self-exclusions (6 months to 5 years), a return to play is only possible after the full exclusion period has passed and only after a mandatory review process that includes a 7-day further cooling-off period following any reactivation request. bd568 reserves the right to decline reactivation if our team has reasonable concern about the player's wellbeing. Permanent exclusions are not reversible under any circumstances.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The signs are not always obvious, and many people who develop a gambling problem continue to believe they are in control long after they have lost that control. The following self-assessment questions are designed to help you reflect honestly on your gambling behaviour.

Answering honestly is the first step. Problem gambling is a recognised condition — it is not a moral failing, a character flaw, or a sign of weakness. With the right support, recovery is entirely achievable. bd568 is here to help connect you with that support.

7 Support & External Resources

bd568 encourages any player who is concerned about their gambling to seek support — whether from our own team or from a specialist external organisation. All support interactions are treated with complete confidentiality. Seeking help will not result in any punitive action against your account.

bd568 In-Platform Support

Our responsible gaming support team is available 24 hours a day, 7 days a week, via live chat inside your account or by emailing [email protected]. When contacting us about a gambling concern, use the subject line "Responsible Gaming Support" to ensure your message is routed to a specialist team member. Our support staff receive dedicated training in recognising and responding to problem gambling concerns with sensitivity and without judgement.

What Our Support Team Can Do for You

• Apply a time-out or self-exclusion to your account immediately upon request
• Help you set or reduce deposit, loss, or session time limits
• Provide factual information about problem gambling and available resources
• Refer you to appropriate external support organisations
• Ensure that all promotional communications are stopped if requested

External Organisations

If you feel you need professional counselling or peer support beyond what bd568 can provide, the following types of organisations offer confidential help for gambling-related concerns. We recommend searching for qualified counselling services in your area of Bangladesh, including Dhaka, Chittagong, and Sylhet, that specialise in behavioural health and addiction support.

• National Mental Health Helpline (Bangladesh): Kaan Pete Roi and similar Bangladeshi mental health organisations provide confidential telephone counselling services. These services cover addiction and compulsive behaviour alongside general mental health support.
• Gamblers Anonymous: A peer-support fellowship with an internationally recognised 12-step recovery programme for people with gambling disorders. Online and in-person meetings are available globally.
• National Problem Gambling Helpline (international standard): Many countries operate a 24/7 helpline for gambling support. If you are in Bangladesh, your GP or a registered mental health professional can direct you to an appropriate local resource.
• Family and friends: Trusted people close to you can be a vital source of support. Organisations like Gam-Anon provide help specifically for family members of people affected by problem gambling.

8 Safer Gambling Tips

For the vast majority of bd568 players, gambling is a form of entertainment — something to enjoy alongside a BPL cricket match, a weekend session of slots, or a live casino evening. The following practical tips are designed to help you keep your gambling experience positive, controlled, and sustainable over the long term.